Defeating the Dark Side of Social Networking – BusinessWeek

http://www.businessweek.com/technology/content/mar2010/tc20100325_074058.htm


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“Companies can’t rein in the conversations happening on social networks and blogs, but they can respond to their most vocal customers.”

Lisa
She plays o' the viol-de-gamboys, speaks three or four languages word for word without book, hath all the good gifts of nature, knows a hawk from a handsaw, and can see a church by daylight. The rest is subject to fancy.